Members

We’re driven by this personal approach in everything we do and believe that you should never underestimate the reassurance gained from quality healthcare insurance and a friendly voice on the end of the phone - particularly in times of crisis.

High service standards are at the heart of everything we do and we wouldn’t still be here after 30 years if they weren’t. We strive to establish long term relationships with our members, driven by quality service and underpinned by a wide range of products designed for the needs of an ever changing world.

If you have already paid for treatment or are required to settle your treatment costs directly with your specialist, it is essential that we receive the correct information to ensure that you are reimbursed as quickly as possible.

Print off the Doctor Declaration Form or Dentist Declaration Form and take it with you for the specilaist treating you to complete. This can be uploaded to us using the make a claim from together with any medical report that may have been given to you and receipt for payment where applicable. If you have any questions about what is needed or what to do next, please contact our claims team on +44 (0) 1344 233900.

If you would prefer to send the information by e-mail, fax or post, a full claim form should be printed and Part A needs to be completed by you and Part B needs to be completed by your treating specialist. Please don't forget to sign the declaration on the last page.

There are certain instances, such as the examples listed below, where you will need to obtain prior authorisation from us before you commence with your treatment.

Emergency medical evacuation

Hospital treatment as an in-patient

All maternity care including new-born care

Hospice care

Psychiatric treatment

Rehabilitation for alcohol and drug addiction

Cancer treatment

Repatriation of mortal remains or local burial costs

Over 7 sessions of Physiotherapy

Rehabilitation treatment as an alternative to acute care

Over 7 sessions of complementary therapy

Out of geographic area cover for emergency treatment

Please contact our 24/7 claims centre at least 5 days before you are due to be admitted into hospital or your treatment begins. In an emergency, you (or someone acting for you) should notify us within 24 hours of the emergency event. Unfortunately, we will decline part of your claim if we have not pre-authorised these benefits. If you are being admitted to a hospital overnight (in-patient treatment), we may be able to arrange to settle your costs directly with the hospital. This would normally involve us providing a ‘guarantee of payment’ to the hospital. However, whilst we will do our very best to make this happen, sometimes due to circumstances outside of our control, this may not always be possible.

Claims Team

Expacare Limited
Bracknell Enterprise Centre
Easthampstead Road
Bracknell
Berkshire RG12 1NF

Telephone: +44 (0) 1344 233900
Facsimile: +44 (0) 1344 233901
Email: claims@expacare.com

For 24 hour emergency assistance, call: + 44 (0) 1344 233911

If you are making a claim under our Middle East plan, you can take advantage of our local claims handling service through our partner, MedNet UAE.

Please note this is a network for cashless services and that the use of facilities that appear on these networks are still subject to our reasonable and customary costs rules, set out in the Membership Guide and in the Your Guide To Making a Claim document.

For more information download our latest Provider Network List. You may also make use of the outpatient facilities at any medical centre included in the in-patient network. You are also able to pay for treatment and claim reimbursement. Please go to www.mednet-global.com/members/reimbursement.aspx and complete the on-line claim form and submit your claims documentation. You will need your MedNet card number or your Emirates ID number as well as itemised receipts for the amount claimed and full medical information from your treating doctor.

The MedNet logo will appear on the reverse of your Membership Card.

If you are making a claim under our dedicated Indonesian plan, you can take advantage of our local claims handling service provided by our partner Fullerton and 24/7 support provided by Global Assistance and Healthcare.

Claims Department

Fullerton Health Indonesia Group
CIBIS Nine (CIBIS Business Park) Building 5th Floor
Jl. TB Simatupang No. 2 Rt.001 Rw. 05 Kelurahan Cilandak Timur
Kecamatan Pasar Minggu Jakarta Selatan 12560

Phone: +62 21 2997 6300
Fax no: +62 21 2997 6320
Email: expacare@fullertonhealth.com